Tech & Customer Excellence
Configure platforms that transform how organisations work
The role
As a Technical Consultant, you will be crucial in the execution of client implementations and offering support throughout projects, including supporting client design sessions, developing excellent user stories, whilst ensuring functional integrity of the ServiceNow platform and processes. You will support client engagements and work with your fellow team members throughout the project phases, in line with the commercial agreement for the implementation. You’ll also collaborate with colleagues and clients to address challenges and identify solutions.
What you'll do
- Bring knowledge to clients in one or more products of the platform (understanding of ITSM, IRM, TPRM and or HRSD would be beneficial).
- Supporting customer workshops and running project demonstrations, using the ServiceNow platform.
- Developing customer requirements (user stories), which may include scripting and configuration in different areas of the platform.
- Identifying potential wider impacts of the customer solution on other areas of the platform.
- Communicating effectively with both client teams and internal teams and supporting management of key stakeholder relationships.
What we're looking for
- Proven experience designing and implementing ServiceNow GRC/IRM/Risk modules.
- Strong architectural knowledge of the ServiceNow platform, including data models, ACLs, workflows, and integrations.
- Demonstrated expertise in risk, compliance, and audit frameworks (e.g., ISO 27001, NIST, SOX, GDPR).
- Hands-on experience across key GRC applications: Policy & Compliance Management, Risk Management, Audit Management, Vendor Risk Management.
- Proficiency in JavaScript, Flow Designer, and REST/SOAP integrations.
- Strong documentation, facilitation, and stakeholder management skills.
- Familiarity with Agile and/or DevOps delivery models.
- ServiceNow Certified Implementation Specialist – Risk and Compliance.
- ServiceNow Certified System Administrator (CSA).
- Experience integrating ServiceNow with external risk tools or regulatory data feeds.
- Understanding of ITSM, SecOps, and broader IT governance domains.
- Background in enterprise risk, audit, or compliance functions within regulated environments.
What we offer
Beyond the role
Reward & Recognition
- Annual salary review
- Bonus & incentive schemes
- Pension contribution
- Private health insurance
- Attractive annual leave entitlement
- Life insurance policy
Learning & Development
- In-house development programmes
- E-Learning platforms
- Career development pathways
- Personal development plans
- Skills-based training days
- Collaborative relationships with higher education
Wellbeing & Culture
- Flexible working options
- Walking meetings
- Mental Health First Aiders
- Team away days
- DE&I communities and culture days
- Volunteer days and charity partnerships
Ready to apply for ServiceNow Technical Consultant?
Send us your CV and a few lines on why this role is right for you – we read every application personally.