You've got ServiceNow, but no HR platform in place
Your organisation has ServiceNow but no HR Service Delivery capability. You need a working platform fast, without committing to a multi-year programme that drains resources and delays value. Internal teams lack confidence navigating HRSD implementations, and traditional approaches demand months of planning before delivering anything tangible. You’re stuck between doing nothing and embarking on a transformation that feels too risky, too slow, and too expensive.
Empower is a fixed-price implementation that establishes core HR service delivery using ServiceNow Foundation or Professional capabilities. We configure essential HR services, enable knowledge management, and build analytics so your organisation gains working HR platform capabilities fast. Our time-boxed delivery is designed to create immediate value while building internal confidence and skills. Your team learns the platform whilst employees start using real services, creating the foundation for future expansion on your terms.
What you can expect
Rapid platform establishment: core HR service platform live in 8 weeks with fixed-price delivery eliminating budget uncertainty
Capability transfer: your teams gain hands-on skills throughout delivery, building sustainable capability to manage the platform independently
Foundation for controlled expansion: scalable architecture ready for customer-led phases or further Pulsar support
Early value realisation: immediate improvements in HR case resolution, employee self-service access, and knowledge availability
Clear roadmap with no lock-in: structured handover with documentation, training, and a forward path for enhancement
The Empower delivery journey
Kick Off and Planning
We align on programme governance, key stakeholders, scope, timelines, and establish success metrics to lay the foundation for collaborative delivery. A clear understanding of responsibilities, delivery cadence and how decisions will be made ensures everyone starts on the same page.
Define and Design
Through interactive workshops, we define workflows, configure case types, and structure knowledge content aligned to your HR service requirements. This phase is all about refining scope and priorities to fit your business, leaving a solution that aligns to your needs and internal capacity.
Configure and Deliver
Our consultants configure your HRSD instance across the agreed modules, including HR Case Management, Knowledge, and Employee Centre Pro. Delivering working functionality iteratively with regular review points, we work side-by-side with your team to enable skills transfer and build confidence in owning the platform.
Testing and Feedback
This phase ensures what we’ve built works for your users. We support UAT and platform validation while resolving defects, capturing feedback, and preparing for production.
Go-Live and Handover
This phase ensures what we’ve built works for your users. We support UAT and platform validation while resolving defects, capturing feedback, and preparing for production.
Related capabilities
Bring Empower to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.