Get more from the HRSD investment you've already made.
Your organisation has invested in ServiceNow HR service delivery, but are you truly getting the most from it? Many HR teams find that over time, valuable capabilities go unused, employee work around a system rather than through it and HR leaders lack the insight they need to drive real change in both agent and employee experience.
HR Illuminate is a review that helps you understand exactly what you have, what you’re missing and where the greatest opportunities lie. It provides both a technical and people experience review, giving a clear, practical path to getting more from the investment you’ve already made.
What you can expect
Clarity on which HRSD capabilities you are licensed for but not yet using.
Understanding of how employees experience HR today and where friction exists.
Confidence that your HR setup is working at its best and in the way it should be.
Insight of improvement areas that can input to a prioritised roadmap to improve employee experience.
From first assessment to full velocity
Discover
- Short interviews with HR Ops, product owners & HR leadership. - Understanding how employees interact with HR and where the pain points are. - Exploring which licensed functionality is used and which are going unused. - Reviewing availability of data needed to assess HR performance.
Review
- Taking a high-level look at the set-up of your ServiceNow HRSD environment. - Checking whether HR Services, Centres of Excellence and HR Data are configured to support your agents. - Assessing your Employee Centre and any satisfaction surveys currently in place.
Expand
- Identifying HR functionality that you are paying for but not yet using. - Exploring AI and automation features that could be doing more, already available in your licenses. - Reviewing how templates and standardised responses could improve HR Case efficiency.
Report
- Presenting a clear report, written for HR leadership. - Sharing an honest picture of how employees interact with HR and where the gaps are. - Providing recommendations covering both quick wins and longer-term opportunities.
Related capabilities
Bring Illuminate to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.