Regulators demand evidence you can withstand disruption
Regulatory scrutiny is intensifying, requiring hard proof that critical business services remain within impact tolerances during operational disruption. Traditional risk and continuity processes capture internal operations but miss the complete picture spanning people, processes, technology, data, and third-party dependencies. Without connected resilience capabilities, it’s impossible to demonstrate to regulators, boards, or customers that you understand vulnerabilities or can maintain operations when disruption occurs.
ServiceNow Operational Resilience provides a unified view by connecting data across people, processes, technology, and third parties. The platform enables mapping of critical business services, setting impact tolerances, and tracking resilience performance against regulatory requirements from the likes of PRA, FCA, and DORA Pulsar delivers Operational Resilience through structured, design-led engagements. We run targeted resilience workshops to define services, dependencies, and tolerances, then configure ServiceNow to monitor and report on resilience performance. The result is a practical, compliant resilience framework that grows with organisational maturity.
What you can expect
Critical service mapping: comprehensive understanding of business services, dependencies, and vulnerabilities across your operational landscape
Impact tolerance monitoring: set, track, and report against tolerances demonstrating ability to maintain critical operations during disruption
Regulatory compliance evidence: integrated resilience data generates documentation regulators demand without fragmented spreadsheets
Integrated resilience view: connect with Risk, BCM, and TPRM modules for holistic enterprise-wide vulnerability visibility
Proactive weakness identification: identify and remediate gaps before they cascade into incidents or regulatory breaches
Stakeholder confidence: transparent evidence for regulators, boards, and customers that your organisation can withstand shocks
From first assessment to full velocity
Assess
Resilience workshops and service mapping with business, risk, and technology leaders to define critical services and tolerances.
Foundation
Solution design and configuration including CMDB, Risk, BCM, and TPRM data feeds for comprehensive visibility.
Enhance
Build automated dashboards and resilience monitoring against impact tolerances with regulatory reporting formats.
Optimise
User acceptance testing through realistic disruption scenarios, enablement, and go-live with continuous improvement.
Related capabilities
Bring Operational Resilience to your platform
We'll show you exactly what good looks like — with the people who've delivered it before.