Customer Experience
At the heart of our ServiceNow Customer Experience solutions lies a commitment to excellence. We’re not just about transactions; we’re about transforming interactions.
Our offerings align seamlessly with your business goals. Whether it's enhancing brand loyalty, streamlining processes, or driving innovation, we've got you covered.
Kickstart Your Customer Experience Transformation
The Launch Pad Offering
Our CSM Launch pad is designed to fast-track your journey to live utilisation of ServiceNow Customer Service Management (CSM).
We address the common hurdles businesses face such as improving customer satisfaction, removing bottlenecks, and shifting the dial from a reactive to proactive service that ensures a truly exceptional customer experience.
Get up and running in weeks, not months. We expedite the implementation process, ensuring swift adoption. We then support you with a roadmap to deliver the remaining benefits that CSM can offer.
12 Weeks
Accelerate your digital transformation with Pulsar's proven approach that gets you up and running with the latest capabilities within CSM and a roadmap to deliver the rest iteratively.
Team
✔ Project Management
✔ Service Management SMEs
✔ ServiceNow CSM Certified Consultants
✔ Business change & adoption
Outcomes
✔ Improved agent efficiency.
✔ Reduction in time to resolve cases and improved first-time fix.
✔ Boosted self-service usage with self-help and chatbot support.
