Operational Excellence
Operational excellence is a way of working that delivers your objectives and customer outcomes. By having consistent behaviours, processes and systems you will develop a culture where every employee will feel engaged and empowered to deliver value.
To deliver this value it is imperative we firstly build a roadmap with you so everyone is clear on the desired outcomes and the steps to get there.
Then through our packaged and timeboxed offerings we will regularly release functionality, allowing you to maximise your investment in ServiceNow.
Preparing Your Integrated Risk Management Journey
The Pre-flight checks Offering
Before embarking on IRM implementations, we recommend our pre-flight checks are completed!
These checks assess:
✔ How IRM can compliment your current use of the platform;
✔ Your vision and high level requirements and how ServiceNow can meet these out of the box;
✔ Your data requirements and how these will be met through ServiceNow;
✔ The optimal licensing model to deliver your requirements; and
✔ Stakeholder and project management considerations to ensure the programme is a success.
Key outputs include: vision and high level requirements; a roadmap; a plan for the initial phase of the project; and other data, stakeholder, licensing and project management considerations to ensure a successful project.
< 3 Weeks
Our pre-flight checks set you up for success and takes less than three weeks to complete.
Team
✔ Risk SMEs
✔ ServiceNow IRM Certified Consultants
✔ Business change & adoption
Outcomes
✔ Pre-flight checks ensure that decision-makers have the necessary information to proceed confidently.
✔ Early identification of gaps and risks allows proactive mitigation.
✔ A well-defined roadmap streamlines the implementation process.
Launching Your Integrated Risk Management Journey
The Launch Pad Offering
In the face of swiftly changing threats, increasing regulatory demands, and a dynamic business environment, organisations find themselves without adequate systems and processes to proactively manage risk.
Pulsar addresses this obstacle by integrating ServiceNow risk management and resilience into your routine operations.
With our Launch Pad offering we will work for you to implement ServiceNow functionality that will allow you to utilise the benefits of workflow and automation to manage risk and control activities.
This will give you peace of mind you are proactively managing risk rather than reacting to expensive and disruptive operational incidents.
< 10 Weeks
By building a roadmap, based on your priorities, we will be clear on the project phases.
Each phase will have distinct benefits and with our Launchpad offering you could be up and running and delivering value in less than 10 weeks.
Team
✔ Project Management
✔ Risk SMEs
✔ ServiceNow IRM Certified Consultants
✔ Business change & adoption
Outcomes
✔ Risk visibility in real-time so you are proactive and not reactive.
✔ One view of risk across the organisation.
✔ Enhance the customer and employee experience.
✔ Reduction in time consuming and costly incidents.
✔ Drive efficiency through workflow and automation.
Shoot for the stars with Integrated Risk Management
The Voyager Offering
Once you have implemented the ServiceNow risk and control functionality, though our LaunchPad offering, it is time to really start realising the benefits of risk intelligence sources, workflow, AI and automation.
With our Voyager Offering we work with a number of risk intelligence providers so you have reliable internal and external data to confirm your risk and controls align to good practice, perform continuous controls monitoring and have predicative key risk indicators.
This combined with ServiceNow's automation and AI capability allows you to get timely visibility of your risk posture. You will then be confidently able to say you are performing forward looking and preventative risk management.
12 to 15 Weeks
This offering is very much built on an agile approach with regular releases of functionality so you can deliver benefits.
As always we build a roadmap of desired outcomes then through a series of 2 week sprints deliver them! For example, define a selection of controls to be automated, build them, test them and release them before moving onto the next sprint on the roadmap!
Team
✔ Project Management
✔ Risk SMEs
✔ ServiceNow IRM Certified Consultants
✔ Business change & adoption
Outcomes
✔ Continuous controls monitoring so you have confidence your controls are operating effectively.
✔ Forward looking key risk indicators to proactively help you manage risks before they become issues.
✔ Reliable external risk intelligence data sources to supplement your internal experience and data.
Third Party Risk Management
The Launch Pad and Pioneer Offerings
The advancements in technology and globalisation have meant organisations now have sophisticated supply chains to deliver market leading products, at a competitive price.
Powered by ServiceNow, our Launch Pad offerings helps organisations implement functionality that allows them understand their end to end supply chains, and collaborate both internally and externally, to proactively identify and manage third party risk.
With our Pioneer Offering we can integrate data rich risk intelligence sources to enhance your ability to identify and manage third party risk.
This gives you confidence third party and supply chain risks are being managed so you can continue to deliver value to your stakeholders without disruption.
12 Weeks
Our collaborative and agile based approach is proven to help organisations implement TPRM in as little as 12 weeks.
This will instill confidence that your supply chain is protected, allowing uninterrupted delivery to your customers.
Team
✔ Project Management
✔ Risk and Procurements SMEs
✔ ServiceNow IRM Certified Consultants
✔ Business change & adoption
Outcomes
✔ Real time collaboration with third parties to manage risk and protect your supply chain from disruption.
✔ Improve the third party and employee experience with an intuitive platform.
✔ Gain a better understand of your supply chain by having it captured on one platform.
✔ Reduce the time spent managing and responding to incidents.
Business Continuity Management
Our Pioneer Offering
Business Continuity Management (BCM) is an integral part of a holistic risk and operational resilience strategy. BCM ensures that when the inevitable incident happens you can respond and recover in a timely and controlled manner.
To ensure you get maximum value from ServiceNow the first step of our Pioneer Offering when implementing BCM is to work with you to ensure everyone is clear on how risk, resilience and BCM processes and systems will interact. Without this you will never have a holistic approach to risk and resilience.
Our offering will then have you up in running in a matter of months and realising the benefits the BCM planning and testing functionality the platform offers.
12 Weeks
We have proven experience of building, testing, migrating and implementing the business impact analysis, planning and testing ServiceNow functionality.
Team
✔ Project Management
✔ Risk, Resilience and Continuity SMEs
✔ ServiceNow IRM Certified Consultants
✔ Business change & adoption
Outcomes
✔ Accelerate business and IT recovery by understanding critical dependencies and single points of failure.
✔ Improve the quality of your scenario testing to ensure a more robust response in the event of an incident.
✔ Increase business continuity, disaster recovery and crisis management efficiency by streamlining business impact analyses (BIA), planning and exercising activities.
Operational Resilience
Our Launch Pad and Pioneer Offerings
At Pulsar we very much see Operational Resilience as the outcome of organisational collaboration on risk and business continuity management.
To achieve this requires planning and with our Launch Pad Offering we help organisations utilise the platform to capture important business processes that deliver customer outcomes, map these to the underpinning pillars (ie technology, third parties, people, premises etc) and understand the impact if these processes were disrupted.
Furthermore, we help firms implement functionality to scenario test so they have confidence in their ability to respond and recover if an incident occurs.
Our Operational Resilience Voyager Offering helps firms implements a forward looking and interactive Operational Resilience Dashboard. This dashboard will highlight the 'health' of your important business services, alert you to potential incidents and allow you to proactively take action to avoid disruptive incidents.
10 Weeks
Our experience of Operational Resilience and ServiceNow Platform will allow you to be up and running in as little as 10 weeks.
Team
✔ Project Management
✔ Risk SMEs
✔ ServiceNow IRM Certified Consultants
✔ Business change & adoption
Outcomes
✔ A workflow to manage your end to end operational resilience process and ensure it works alongside risk and business continuity management.
✔ Robust testing of those 'severe but plausible' scenarios on a user friendly platform.
✔ A 'single pane of glass' to view the health of your important business services with proactive alerting so you can take action and avoid incidents.
Source to Pay
Our Launch Pad Offering
Source to pay covers the end to end process from identifying the need to make a purchase right through to paying the supplier.
From controlling spend and securing the supply chain to business model constraints and striving for efficiency, organisations are currently encountering unprecedented challenges and opportunities within the Source to Pay domain.
This can be daunting but by building a roadmap we can help you deliver benefits rapidly by transforming your process one step at a time.
Source to Pay benefits should be realised in months not years and with our Launch Pad offering you could realise these benefits.
10 Weeks
Source to Pay benefits should be delivered in a matter of months. With our agile and roadmap based approach we can help you deliver these benefits.
Team
✔ Project Management
✔ Procurement SMEs
✔ ServiceNow Experienced Consultants
✔ Business change & adoption
Outcomes
✔ Increased automation and self services across the E2E process freeing up specialists for strategic activities.
✔ Improved visualisation and reporting on spent allowing for easy identification of potential areas of improvement or cost savings with suppliers.
✔ Reduce the time spent on every aspect of the process from onboard to resolving supplier queries.
