Employee Experience

Launching Your Employee Experience Journey

The Pre-flight checks Offering – define the agenda
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‍In the face of cumbersome legacy systems, fears about loss of critical talent and uncertainty about the role of AI and other technologies, many organisations are uncertain about how to plan for and cost next steps, let alone the longer-term future.

Pulsar effectively tackles these challenges by bringing process, organisational, and experience best practices with ServiceNow capabilities into your change roadmap.

We’ll initially help you to set your ambition and plan, linked to defined business outcomes that you need to, or want to achieve, against an agile timeline, so you get to your case for change quickly.

We get you are busy people; our approach is non-invasive and includes assumptions you can adjust as required.

You’ll get a structured report (summary not book!) that sets out the opportunities, the business change implications, and the business case for change.

Progressing Your Employee Experience Journey

The Launch Pad Offering
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Rightly so, some organisations want to deliver in bite sized chunks when it comes to change upheaval. Our packages integrate the required process, organisational and technology change to delivery your target outcomes, in line with ServiceNow functionality.

Our Launch Pad package ensures that you start realising the benefits of your roadmap as soon as practical and build solid blocks on which future enhancements can be delivered. This incremental approach often ensures the organisation can be brought on the journey of change, whilst not overwhelming both capacity and ability to consume in one go.

Launch Pad introduces our best practice accelerators, including HR processes, organisation models, Knowledge and business change templates, hard wired with ServiceNow’s ‘Professional’.

Enabled through Employee Centre and Agent Workspace, Mobile, and Virtual Agent, and underpinned with Performance Analytics and Predictive Intelligence.  

Accelerate your Employee Experience Journey

The Pioneer Offering
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For those organisations that simply want to embrace change and maximise time to value, Pioneer delivers all the benefits of Foundations, with added capability to deliver the same great service and employee experience into new process areas, including Onboarding, Transfer, Learning & Development and Exit.

For those wanting to incrementally build capability, the additional elements in Pioneer can be delivered after Foundations launch, at a time to suit your own pace of change.

As part of Pioneer, we’ll deliver the same package of best practice – processes, organisations, Knowledge, Performance indicators and change facilitation, but across the wider employee experience process scope, aligned with ServiceNow’s ‘Enterprise’ offering.

The Voyager Offering
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Many organisations are struggling to understand the additional benefits and implications that new technologies, such as AI can bring to enhance experience and further deliver efficiency benefits. Beyond the now established Chatbot capability, how else does AI realistically play a part in service delivery? And do we demonstrate the positive role that can be played, versus the ‘fear factor’ of unknown or unintended consequences?  

Our Voyager offering incrementally delivers experience and service excellence benefits, alongside the Leverage package, against a clear, controlled scope and defined target outcomes.  

Centred around ServiceNow’s Now Assist features, our package helps you make sense of:  
- Enhanced Search capability, delivering answers and not simply results
- Uplift to the role of Virtual Agent, as new/enhanced topics are developed without the need for human intervention
- How different data types can be applied to enrich content (with the discipline required to undertake this in a controlled manner)  

We’ll work with you to:  
- Understand the impacts on process and service delivery
- The additional benefits and strategic outcomes you can drive through implementing Now Assist
- The Business Change implications of adoption
- The organisational impacts, specifically refocused roles, new skills required and developed
- Design and implementation of the target capabilities that will add real value to your business